We're pretty serious about keeping your personal stuff safe and sound. Here's the honest breakdown of what we do with your info.
Look, we get it - nobody really enjoys reading privacy policies. But we've tried to make this one as straightforward as possible. At Jorveth Chronos Hotel, we've been in the hospitality game long enough to know that trust is everything. So here's our promise: we'll only collect what we actually need, we won't sell your info to random companies, and we'll keep it locked down tight.
When you're booking a stay with us or just browsing around, we might collect a few things:
The usual stuff - your name, email, phone number, and address. Can't really run a hotel without knowing who's checking in, right? We also need payment info to process your reservation, though we don't actually store your full credit card details on our servers.
Your reservation dates, room preferences, special requests (like that extra pillow you always need), and any dietary restrictions for our restaurant. We keep track of your stay history too - helps us remember if you prefer a higher floor or a quieter room away from the elevator.
When you visit our website, we automatically collect some technical bits - your IP address, browser type, device info, and how you navigate through our site. Nothing creepy, just standard web analytics that help us fix broken links and improve the booking experience.
If you reach out to us via email, phone, or chat, we'll keep those records. Mainly so we can follow up properly and remember what we talked about if you contact us again.
We're not in the business of hoarding data for no reason. Here's what we actually do with your information:
Running Your Reservation: The obvious one - we need your details to book your room, send confirmation emails, process payments, and make sure everything's ready when you arrive.
Improving Your Experience: We use your preferences and past stays to personalize your experience. If you always book spa treatments, we might send you info about new wellness packages. That sort of thing.
Customer Service: When you've got questions or issues, having your info on hand helps our team assist you faster and more effectively.
Marketing Communications: If you've opted in, we'll send occasional emails about special offers, events, or new services. Don't worry - we're not gonna spam you daily. You can unsubscribe anytime.
Legal Stuff: Sometimes we're required to keep certain records for tax purposes, compliance with Canadian regulations, or to handle any disputes that might come up.
Security & Fraud Prevention: We monitor for suspicious activity to protect both you and us from fraudulent bookings or security breaches.
Yeah, we use cookies - and not the chocolate chip kind (though we do serve those at breakfast).
These are the must-haves that make our website actually work. They remember your booking details as you move through the reservation process, keep you logged in, and handle basic security functions. You can't really opt out of these without breaking the site.
We use these to understand how visitors use our site - which pages get the most traffic, where people get stuck, what content resonates. It's all anonymous data that helps us make the site better.
These track your browsing to show you relevant ads on other sites. If you've checked out our spa page, you might see ads about wellness packages later. You can disable these through your browser settings if they bug you.
Managing Cookies: Most browsers let you control cookies through their settings. Just know that blocking all cookies might make some parts of our site wonky or unusable.
Let's be clear: we don't sell your personal info to random companies. Period. But we do work with some trusted partners to run our business:
Payment Processors: Your credit card info goes through secure payment gateways that handle the actual transaction. We never see or store your full card details.
Email Service Providers: We use third-party services to send booking confirmations and newsletters. They have access to your email but are contractually bound not to use it for their own purposes.
Analytics Platforms: Services like Google Analytics help us understand website traffic patterns. The data is anonymized and aggregated.
Booking Partners: If you found us through a travel site or booking platform, we'll share necessary reservation details with them to complete your booking.
Service Providers: Companies that help us with IT support, customer service, marketing, or other business operations. They only get access to what they need to do their job.
Legal Requirements: If we're legally required to share info (like a court order or government request), we'll comply - but we'll notify you unless we're prohibited from doing so.
All our partners are required to keep your data secure and use it only for the specific purposes we've outlined.
It's your data, and you've got rights. Here's what you can do:
You can request a copy of all the personal data we have on you. Just shoot us an email at reservations@jorvethchronos.info and we'll get that to you within a reasonable timeframe.
If something's wrong or outdated, let us know and we'll fix it. You can update most of your info directly through your account or by contacting us.
Want us to erase your information? We can do that, though we might need to keep certain records for legal or legitimate business reasons (like completed transactions for tax purposes).
Every marketing email we send has an unsubscribe link. Click it and you're off the list - no hard feelings. You'll still get important transactional emails about your bookings though.
In some cases, you can ask us to limit how we use your data. We'll honor reasonable requests where legally possible.
You can request your data in a machine-readable format if you want to transfer it to another service.
To exercise any of these rights, contact us at (604) 555-8742 or email reservations@jorvethchronos.info. We'll verify your identity and process your request promptly.
We take security pretty seriously. Our digital locks are as robust as the ones on our suite doors. Here's what we've got in place:
Encryption: All data transmitted between your browser and our servers is encrypted using SSL/TLS technology. That's the little padlock you see in your browser's address bar.
Secure Storage: Your data is stored on secure servers with restricted access. Only authorized personnel can access sensitive information, and all access is logged.
Regular Security Audits: We regularly test our systems for vulnerabilities and keep everything updated with the latest security patches.
Employee Training: Our team is trained on data protection best practices and privacy protocols. They sign confidentiality agreements and understand the importance of keeping your info safe.
Payment Security: We're PCI DSS compliant, meaning we meet strict standards for handling credit card information.
That said, no system is 100% bulletproof. While we do everything we can to protect your data, we can't guarantee absolute security. If we ever experience a data breach that affects you, we'll notify you as required by Canadian law.
Our website isn't designed for kids under 16, and we don't knowingly collect personal information from children. If you're a parent or guardian and you believe your child has provided us with personal information, please contact us immediately and we'll delete it.
Of course, kids are welcome as guests at our hotel - we love having families stay with us. But the person making the reservation and providing information needs to be an adult.
We might update this privacy policy from time to time - usually when we add new services, update our technology, or need to comply with new regulations. When we make significant changes, we'll post a notice on our website and update the "Last Updated" date at the top.
If the changes are major and affect how we use your personal information, we'll email you directly (if we have your email) or display a prominent notice on our site.
We'd recommend checking back here occasionally, especially if you haven't visited in a while. It's worth staying in the loop about how your information is being handled.
We're here to help. If anything in this policy seems unclear or you've got concerns about how we handle your data, just reach out. We're real people and we actually respond.
You can also write to us at: 1250 Burrard Street, Vancouver, BC V6Z 2K7, Canada
As a Canadian business, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable provincial privacy legislation. This means you've got solid legal protections when it comes to your personal information. If you've got concerns we can't resolve, you can file a complaint with the Office of the Privacy Commissioner of Canada.